I wanted to do a post yesterday on the odious process of cancelling my Adobe creative cloud license, here is a relevant post and my comments:
This is relevant to me as yesterday unbelievably I cancelled my Adobe cc license. And I can tell you it is not an easy process. First of all I had only wanted to sign up for a year. But what happens is that after a year you automatically get signed up for another year. With fifty percent cancellation fee of the annual amount if you decide to stop anywhere in that year. Which is what I decided to do. And what a process to cancel. You have to speak with an agent (live chat or phone call), and the agent is obviously incentivized to do anything to keep the credit card payments. I was offered multiple free months if I decided to continue (free months for software I already said I don’t use), or wouldn’t I rather love a photograph app (‘the best photo app’) for only $9.95 on a new annual subscription. It took more than ten minutes to cancel my subscription, and I still got hit with a $60 cancellation fee because I opted to not pay 4 installments of $20 and 3 months free for the remaining 7 months of my second annual subscription which I didn’t want in the first place!! Gosh, glad I’ve got that off my chest